Kobi Ben Shmuel
About Kobi Ben Shmuel
Kobi Ben Shmuel serves as the Head of Global Support and Operations at Earnix since 2023, bringing extensive experience in IT and operations management. His career includes significant roles at ECI Telecom, Ribbon Communications, and Trax Retail, where he developed expertise in service organizations and business development.
Work at Earnix
Kobi Ben Shmuel currently holds the position of Head of Global Support | Operations at Earnix. He has been with the company since 2023, contributing to the organization from the Tel Aviv District, Israel. In this role, he oversees global support operations, ensuring effective service delivery and operational efficiency.
Previous Experience at ECI Telecom
Kobi Ben Shmuel has extensive experience at ECI Telecom, where he held multiple roles over several years. He served as a Product Services Team Manager from 2010 to 2011, and later as Director, Head of Global Services from 2015 to 2016. He also worked as a Customer Support Engineer from 2006 to 2008, and as Group Manager, Customer Services Engineering from 2011 to 2015. His final position at ECI Telecom was Sr. Director, Head of Service Business, Operations and Technical Management in the Global Services Division from 2016 to 2020.
Experience at Other Companies
Kobi has also worked at Ribbon Communications as Sr. Director, Head of Global Service Operations and EMEA Customer Success for six months in 2020. He served as Head of IoT Operations & Delivery at Trax Retail from 2020 to 2022. Most recently, he was a Solution Engineering and Delivery Group Manager at Wiliot from 2022 to 2023.
Education and Expertise
Kobi Ben Shmuel holds an MBA in Business Management and Information Technology from Bar-Ilan University, which he completed from 2008 to 2010. He also earned a Bachelor of Technology (BTech) in Electronics Engineering from Ariel University between 2001 and 2005. His expertise encompasses IT and operations management, professional services sales, and business development.
Skills and Competencies
Kobi demonstrates a range of key personal skills including creativity, innovation, advanced communication, goal setting, decision-making, collaboration, and technical proficiency. He possesses a comprehensive understanding of service organizations, covering business, budget management, delivery, and support.