Luciano Paiva
About Luciano Paiva
Luciano Paiva is a Customer Success Manager for LATAM at Earnix, with extensive experience in coaching and product management across various sectors, particularly in insurance and financial services. He has worked in multiple roles in Brazil and the United States, accumulating significant expertise in decision platforms and coaching methodologies.
Work at Earnix
Luciano Paiva currently serves as a Customer Success Manager for the LATAM region at Earnix. He has held this position since 2021, contributing to the company's mission of enhancing client business journeys. His role involves leveraging his extensive experience in product development, management, and solution delivery to ensure customer satisfaction and success.
Previous Experience in Customer Success and Coaching
Before joining Earnix, Luciano worked at Modern Health as a Coach for Vida e Carreira in 2021, where he focused on personal and career development. He also served as a life and executive coach at Luciano Paiva Coaching from 2013 to 2021, accumulating approximately 1,000 coaching hours. His coaching services include career counseling, professional branding, and LinkedIn profile creation.
Marketing and Product Management Background
Luciano has a strong background in marketing and product management. He worked at LexisNexis Risk Solutions as Gerente de Marketing de Produtos from 2016 to 2019 and at Serasa Experian in various product management roles from 2002 to 2012. His experience includes managing product marketing strategies and solutions in the insurance and financial services sectors.
Education and Expertise
Luciano holds a Master's degree in Administration with an emphasis on Strategy from Insper, achieved between 2007 and 2009. He also completed a Pós-Graduation in Administration at Fundação Getulio Vargas from 1998 to 2000 and a Bachelor's degree in Propaganda e Marketing from Escola Superior de Propaganda e Marketing from 1990 to 1994. His educational background supports his expertise in coaching and product management.
Coaching Methodologies and Skills
Luciano utilizes a diverse set of methodologies in his coaching practice, including Structural and Family Constellations, Nonviolent Communication, and Systemic Coaching. He is affiliated with the International Coaching Federation and offers services that cater to life and career transitions. His fluency in English and Spanish, alongside native proficiency in Portuguese, enhances his coaching capabilities.