Janice Madere
About Janice Madere
Janice Madere serves as the Head of Customer Happiness and Success at Earnup, a position she has held since 2018. With extensive experience in customer service management across various organizations, she has developed a strong background in enhancing customer satisfaction.
Work at EarnUp
Janice Madere has been serving as the Head of Customer Happiness and Success at EarnUp since 2018. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her leadership has contributed to the development of strategies aimed at improving customer engagement and retention. Based in San Francisco, California, she has been instrumental in fostering a customer-centric culture within the organization.
Previous Work Experience
Before joining EarnUp, Janice Madere held several managerial positions in the customer service sector. She worked as a Contact Center Manager at Callsocket for 11 months in 2015, overseeing operations and team performance. Prior to that, she was a Call Center Manager at Rw Lynch from 2011 to 2013. Additionally, she served as an Ebranch Manager at Safeamerica Credit Union from 2016 to 2018 and as an Administrative Supervisor at Fred Finch Youth Center from 2013 to 2014. Her career also includes a role as Client Care Manager at Ziprealty from 2005 to 2008.
Education and Expertise
Janice Madere studied at Modesto Junior College, where she earned an Associate of Arts degree. Her educational background supports her extensive experience in customer service management and operational leadership. This foundation has equipped her with the skills necessary to excel in her current role and contribute effectively to her teams.
Career Timeline
Janice Madere's career spans over a decade in customer service and management roles. She began her career as a Client Care Manager at Ziprealty from 2005 to 2008. Following this, she worked as an Administrative Supervisor at Fred Finch Youth Center from 2013 to 2014. She then served as Call Center Manager at Rw Lynch from 2011 to 2013, and as Contact Center Manager at Callsocket in 2015. Her experience culminated in her current position at EarnUp, where she has been since 2018.