Mariana Soto
About Mariana Soto
Mariana Soto is a Customer Service Quality Assurance professional with a background in operations and customer service. She studied at Tecnológico de Costa Rica and holds a Bachelor's degree in Customer Service Support from C.T.P Jesús Ocaña Rojas.
Current Role in Customer Service Quality Assurance
Mariana Soto currently holds the position of Customer Service Quality Assurance at EarnUp. She has been in this role since 2022, contributing to the enhancement of customer service standards and ensuring quality in service delivery. Her responsibilities include monitoring customer interactions and implementing quality assurance protocols to improve overall customer satisfaction.
Previous Experience at EarnUp
Prior to her current role, Mariana Soto worked at EarnUp in operations from 2020 to 2022. During her two years in this position, she gained valuable experience in operational processes and customer service management. This experience laid the foundation for her transition into quality assurance.
Educational Background in Quality Audit
Mariana Soto studied Quality Audit at FUNDATEC, where she achieved a qualification in the field. This education provided her with essential skills and knowledge in quality management systems, which she applies in her current role in customer service quality assurance.
Bachelor's Degree in Customer Service Support
Mariana Soto earned her Bachelor's degree in Customer Service Support/Call Center/Teleservice Operation from C.T.P Jesús Ocaña Rojas. She completed this program from 2017 to 2019, equipping her with foundational skills in customer service and operational management.
Education at Tecnológico de Costa Rica
Mariana Soto studied at Tecnológico de Costa Rica, where she further developed her expertise in relevant fields. This educational experience contributed to her professional growth and understanding of quality assurance in customer service.