Ricardo Avila Herrera
About Ricardo Avila Herrera
Ricardo Avila Herrera is a Business Operations Manager at EarnUp in Alajuela, Costa Rica, with extensive experience in operations and process improvement. He has a background in computer engineering and holds a Certified Six Sigma Black Belt, demonstrating strong technical and management skills in various roles throughout his career.
Current Role at EarnUp
Ricardo Avila Herrera serves as the Business Operations Manager at EarnUp, a position he has held since 2022. In this role, he is based in Alajuela, Costa Rica, where he focuses on enhancing operational efficiency and productivity within the organization. His responsibilities include overseeing business processes and implementing strategies to improve overall performance.
Previous Experience at Western Union
Prior to his current role, Ricardo worked at Western Union for several years in various capacities. He served as a Reporting and Analysis Specialist from 2004 to 2011, followed by roles as Commission System Liaison from 2011 to 2017, Supervisor from 2017 to 2019, and Customer Service Representative from 2003 to 2004. His extensive experience at Western Union provided him with a solid foundation in financial operations and customer service.
Educational Background
Ricardo Avila Herrera earned a Bachelor's degree in Computer Engineering from Universidad Estatal a Distancia de Costa Rica, completing his studies from 2016 to 2018. Additionally, he achieved a Certified Six Sigma Black Belt from the American Society for Quality in 2011. This educational background equips him with technical skills and methodologies essential for process improvement and operational management.
Technical Skills and Expertise
Ricardo possesses advanced technical skills in SQL Server Business Intelligence, which are critical for data management and process automation. He is also proficient in Call Center Management, utilizing tools such as Avaya CMS and Workforce Management. His expertise extends to process improvement methodologies, particularly DMAIC, which is integral to Six Sigma practices.
Focus on Process Improvement
Ricardo demonstrates a strong focus on detail and productivity management. His work emphasizes process automation and efficiency, contributing to the overall effectiveness of operations at EarnUp. His deep understanding of the financial cycle of multinational companies, particularly in General Accounting and Cash Management, further enhances his ability to drive improvements in business operations.