Fidah Ngatijan
About Fidah Ngatijan
Fidah Ngatijan serves as the Operations and Customer Care Lead at Ease Healthcare, where she has significantly contributed to the company's growth and visibility in the healthcare sector. With previous experience at M1 Limited, Deliveroo, and Decathlon Singapore, she has developed a strong background in customer care and operations management.
Current Role at Ease Healthcare
Fidah Ngatijan serves as the Operations and Customer Care Lead at Ease Healthcare, a position she has held since 2021. In this role, she focuses on enhancing operational efficiency and ensuring high-quality customer care. Under her leadership, Ease Healthcare has established itself as a prominent women's health platform in Singapore. She has played a significant role in nurturing a community of over 18,000 members within the first year of her tenure.
Previous Experience in Customer Care
Prior to her current role, Fidah Ngatijan worked as a Customer Care Manager at Deliveroo from 2016 to 2020. In this capacity, she managed customer service operations and contributed to improving customer satisfaction. Before Deliveroo, she held the position of Sports Leader & Store Relay at Decathlon Singapore for one year, where she focused on user happiness and customer engagement. Her earlier experience includes a role as a Customer Retention Associate at StarHub for 10 months.
Experience at M1 Limited
Fidah Ngatijan worked at M1 Limited as a Performance Analyst from 2011 to 2015. During her four years at the company, she analyzed performance metrics and contributed to operational improvements. This role provided her with valuable insights into performance management in the telecommunications sector.
Education and Expertise
Fidah Ngatijan studied at the Nanyang Academy of Fine Arts, where she focused on Fashion/Apparel Design. Her education in design has equipped her with a unique perspective on customer experience and engagement, which she applies in her current role in healthcare operations.
Contributions to Ease Healthcare's Recognition
Fidah Ngatijan has significantly contributed to the visibility of Ease Healthcare, helping the organization be featured in over 15 publications, including notable outlets such as Forbes and ELLE. Her efforts in promoting the platform have played a key role in establishing its reputation in the women's health sector.