Matt Michell
About Matt Michell
Matt Michell is a Customer Success Manager with a background in automotive design and engineering. He has held various roles in customer success and engineering across several organizations, including Easol and Nissan Motor Co., Ltd.
Work at Easol
Matt Michell currently serves as a Customer Success Manager at Easol, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His experience in customer success contributes to the company's commitment to delivering exceptional service and support to its clients.
Previous Experience in Customer Success
Prior to his role at Easol, Matt Michell worked as a Customer Success Manager at Localz from 2019 to 2022. In this capacity, he was responsible for managing customer relationships and driving product engagement. His earlier experience as a Delegate Sales Executive at IQPC for two months in 2019 also provided him with valuable insights into customer needs and sales strategies.
Engineering Background
Matt Michell has a solid engineering background, having worked as an Engineer at LEVC from 2016 to 2019. His role involved contributing to vehicle design and development. Additionally, he completed an industrial placement as a Vehicle Quality Promotion Engineer at Nissan Motor Co., Ltd. from 2014 to 2015, where he focused on quality assurance processes.
Education and Qualifications
Matt Michell earned a Bachelor’s Degree in BSc Automotive Design Technology from Sheffield Hallam University, where he studied from 2012 to 2016. His educational background laid the foundation for his career in engineering and customer success. He also attended Forest School from 2004 to 2011, which contributed to his early academic development.
Early Career Experience
Matt Michell began his career at NELFT NHS Foundation Trust, where he worked as an Electronic Patient Record Informatics Systems Support Officer and Registration Agent from 2011 to 2012. This role provided him with experience in healthcare informatics and customer support, which has been beneficial in his subsequent positions.