Nav Tafreshi
About Nav Tafreshi
Nav Tafreshi serves as the Vice President of Customer Success at Easol, bringing extensive experience in customer success management, fundraising, and venture capital. He has held leadership roles at various companies, including Huma and PatSnap, and has a strong academic background in pharmacology and strategic negotiation.
Current Role at Easol
Nav Tafreshi serves as the Vice President of Customer Success at Easol, a position he has held since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His work focuses on enhancing the customer experience and driving retention strategies. Tafreshi's expertise in managing recurring revenue models and developing go-to-market strategies contributes to the company's growth and operational efficiency.
Previous Experience at Huma
Prior to joining Easol, Nav Tafreshi worked at Huma as the Vice President of Global Customer Success from 2019 to 2020. During his tenure in London, he focused on enhancing customer engagement and satisfaction on a global scale. His role involved collaborating with various teams to improve service delivery and support for clients.
Experience at PatSnap
Nav Tafreshi held the position of Vice President of Customer Success at PatSnap from 2015 to 2019. He managed customer success operations across the US, EMEA, and APAC regions while based in London. His responsibilities included developing strategies to improve customer retention and satisfaction, as well as overseeing the implementation of operational processes.
Educational Background
Nav Tafreshi studied at Westminster School in London, where he focused on Chemistry, Biology, and Psychology from 2002 to 2007. He later attended King's College London, earning a BSc (HONS) in Pharmacology from 2007 to 2010. Additionally, he completed training in Strategic Negotiation at Dale Carnegie Training in 2012, enhancing his skills in sales and negotiation.
Founding Role at Elixivity
Nav Tafreshi co-founded Elixivity and served as a Non-Executive Director from 2020 to 2022. In this role, he contributed to the strategic direction and operational oversight of the company. His experience in fundraising and working with venture capital was instrumental in guiding the company's growth during this period.