Alice Martins
About Alice Martins
Alice Martins is a Business Operations Analyst Jr at EBANX, where she has worked since 2022. She has a background in customer experience and product design, with previous roles at EBANX and Atento Brasil.
Current Role in Business Operations
Alice Martins currently holds the position of Business Operations Analyst Jr at EBANX. She has been in this role since 2022, contributing to the company's operational efficiency and strategic initiatives. Her work involves analyzing business processes and providing insights to enhance performance.
Previous Experience at EBANX
Alice Martins has extensive experience at EBANX, where she worked in various roles. She served as a Customer Experience Technical Leader for 11 months in 2022, focusing on improving customer interactions. Prior to that, she was a Customer Experience Assistant from 2020 to 2022 and held positions as a Business Operations Assistant and Operations & Control Center Assistant in 2022, each for 11 months.
Experience at Atento Brasil
Before joining EBANX, Alice worked at Atento Brasil as a Customer Experience professional in 2017. During her 11-month tenure, she focused on enhancing customer service and support, gaining valuable experience in the customer experience sector.
Design Background
Alice has a background in design, having worked as a Product Designer at Estúdio Invertido from 2018 to 2020. This role allowed her to apply her design skills in a practical setting, contributing to product development and user experience.
Educational Qualifications
Alice Martins studied at Universidade Tecnológica Federal do Paraná, where she earned a degree in Design Gráfico. Her studies spanned from 2016 to 2019, providing her with a solid foundation in graphic design principles and practices.