Amanda Teixeira
About Amanda Teixeira
Amanda Teixeira serves as a Customer Experience Assistant at EBANX in Curitiba, Paraná, Brazil, where she has worked since 2020. She has a background in safety studies and experience in social media management.
Work at EBANX
Amanda Teixeira has been working at EBANX as a Customer Experience Assistant since 2020. In this role, she has focused on enhancing customer satisfaction and improving customer experience processes. Amanda has actively participated in initiatives aimed at increasing customer satisfaction and has engaged in cross-functional teams to streamline customer experience protocols. Her contributions have been integral to the development of customer service protocols at EBANX, which is based in Curitiba, Paraná, Brazil.
Education and Expertise
Amanda studied at Universidade Positivo, where she completed a Técnico em Segurança do Trabalho program from 2014 to 2015. This education provided her with foundational knowledge and skills relevant to workplace safety and customer service. Her academic background supports her role in customer experience, enabling her to apply safety and service principles effectively in her work.
Previous Experience at Vivo
Before joining EBANX, Amanda worked at Vivo (Telefônica Brasil) as a social media specialist from 2016 to 2019. During her three years at Vivo, she gained experience in managing social media platforms and engaging with customers online. This role helped her develop skills in communication and customer interaction, which she later applied in her position at EBANX.
Customer Satisfaction Initiatives
At EBANX, Amanda has participated in various initiatives designed to enhance customer satisfaction. Her involvement in these initiatives reflects her commitment to improving the overall customer experience. By working collaboratively with cross-functional teams, she has contributed to the development and implementation of strategies aimed at addressing customer needs and feedback.