Ana Caroline Gabriel De Souza
About Ana Caroline Gabriel De Souza
Ana Caroline Gabriel De Souza is a Customer Operation Analyst PL at EBANX, where she has worked since 2020. She has a background in customer service and administrative roles, with previous experience at Pernambucanas and Indra.
Current Role at EBANX
Ana Caroline Gabriel De Souza currently serves as a Customer Operation Analyst PL at EBANX, a position she has held since 2020. In this role, she manages the resolution of critical cases that exceed the capabilities of level 1 support. She provides customer service and support on social media platforms, including Instagram and Facebook. Additionally, she develops training materials for the customer service sector and supervises the customer service team, ensuring effective tracking of daily requests.
Previous Experience at EBANX
Prior to her current position, Ana Caroline worked at EBANX as a Customer Operation Analyst from 2019 to 2020. During her tenure, she contributed to the customer service operations in São Paulo, Brazil, for one year. Her responsibilities included addressing customer inquiries and supporting the operational efficiency of the team.
Experience at Indra
Ana Caroline held the position of Senior Service Analyst at Indra for 11 months in 2019. In this role, she was involved in customer service operations in São Paulo, São Paulo. Her experience at Indra contributed to her skills in managing customer interactions and resolving service-related issues.
Administrative Role at Pernambucanas
From 2015 to 2018, Ana Caroline worked as an Administrative Assistant at Pernambucanas in São Paulo. Over the course of three years, she gained valuable experience in administrative tasks, which laid the foundation for her subsequent roles in customer operations.
Education in Business Administration
Ana Caroline is pursuing a Bachelor's degree in Business Administration at Universidade Cruzeiro do Sul, with her studies spanning from 2020 to 2024. This academic background provides her with a strong foundation in business principles, which she applies in her professional roles.