Ana Paula Rosa Nascimento
About Ana Paula Rosa Nascimento
Ana Paula Rosa Nascimento is a Customer Experience Assistant for LatAm at EBANX, with a diverse background in customer service and training roles across various companies in Curitiba, Brazil. She has accumulated significant experience in bilingual customer support and finance since beginning her career in 2013.
Current Role at EBANX
Ana Paula Rosa Nascimento serves as a Customer Experience Assistant for the Latin American region at EBANX. She has held this position since 2021, contributing to the company's customer service initiatives in Curitiba, Paraná, Brazil. Her role involves enhancing customer interactions and ensuring a positive experience for clients across the region.
Previous Experience in Customer Service
Prior to her current role, Ana Paula gained extensive experience in customer service. She worked at SYKES Brasil as a Bilingual Training Facilitator from 2017 to 2019, and at Dbm Contact Center as a Customer Service Agent from 2014 to 2016. Additionally, she served as a Bilingual Specialized Customer Agent at Sascar for seven months in 2019, further solidifying her expertise in customer relations.
Financial Operations Background
Ana Paula has experience in financial operations, having worked as a Bilingual Financial Assistant at Wipro Digital Operations and Platforms from 2020 to 2021. This role allowed her to develop skills in managing financial tasks while supporting bilingual communication within the organization.
Educational Background
Ana Paula studied at Pontifícia Universidade Católica do Paraná, where she pursued a degree in Licenciatura em Letras - Espanhol. She completed her studies from 2013 to 2017, achieving her undergraduate degree. This educational background has contributed to her bilingual capabilities and her proficiency in customer service.
Early Career Roles
In her early career, Ana Paula held various positions that helped shape her professional skills. She worked as an Administrative Assistant at Editora Fundamento for two months in 2014 and as a Sales Consultant at Grupo Boticário for six months in 2013. These roles provided foundational experience in administration and sales.