Angélica Castellanos
About Angélica Castellanos
Angélica Castellanos is a Compliance Analyst with a diverse background in service desk roles across various countries. She has worked for companies such as Dimension Data, Premier IT Global Services, and ExxonMobil, accumulating experience in technical support and compliance analysis.
Current Role as Compliance Analyst
Angélica Castellanos serves as a Compliance Analyst Pl. In this role, she is responsible for ensuring that the organization adheres to regulatory requirements and internal policies. Her work involves analyzing compliance processes and implementing strategies to mitigate risks. She plays a key role in maintaining the integrity of operations within the company.
Previous Experience at Dimension Data
Angélica Castellanos worked at Dimension Data as an Analista De Service Desk Bilingue from 2017 to 2018. During her 10-month tenure in Johannesburg, Gauteng, South Africa, she provided bilingual support in service desk operations. Her responsibilities included troubleshooting technical issues and assisting users with various IT-related inquiries.
Experience at Premier IT Global Services
Angélica Castellanos held two positions at Premier IT Global Services. From 2013 to 2014, she worked as an Agente De Service Desk Pleno 2do Nivel for the client Volvo in Brazil. Prior to that, from 2011 to 2013, she served as an Agente De Service Desk Pleno 1ro Nivel, also for Volvo. In these roles, she provided technical support and resolved issues for clients, contributing to the overall efficiency of service delivery.
Role at ExxonMobil
Angélica Castellanos was employed at ExxonMobil as a Help Desk Analyst from 2015 to 2016. During her one-year role in the United States, she was responsible for providing technical assistance and support to users. Her work involved diagnosing and resolving technical problems, ensuring that users had the necessary support for their IT-related needs.