Bruna Carvalho
About Bruna Carvalho
Bruna Carvalho serves as a Customer Experience Assistant at EBANX, where she has worked since 2021. She has a background in customer service roles at Vivo (Telefônica Brasil) and holds a degree in Processos Gerenciais from Universidade Positivo.
Work at EBANX
Bruna Carvalho currently holds the position of Customer Experience Assistant at EBANX, where she has been employed since 2021. In this role, she focuses on enhancing customer satisfaction and streamlining communication processes. Prior to her current position, she worked as a Customer Operation Assistant at EBANX for 11 months in 2021. Her experience at EBANX reflects her commitment to improving customer interactions and operational efficiency within the company.
Experience at Vivo (Telefônica Brasil)
Bruna Carvalho has extensive experience at Vivo (Telefônica Brasil), where she worked in various customer service roles. She served as Atendente CRM from 2017 to 2018, followed by her position as Atendente Movel - Contas PJ from 2018 to 2019. In 2019, she transitioned to the role of Assistente de relacionamento, where she worked until 2021. Her time at Vivo provided her with valuable skills in customer relations and service management.
Education and Expertise
Bruna Carvalho studied at Universidade Positivo, where she pursued a degree in Processos Gerenciais from 2019 to 2021. This educational background has equipped her with knowledge in management processes, which she applies in her current role in customer experience. Her academic training complements her practical experience in customer service and operations.
Professional Background
Bruna Carvalho has built a solid professional background in customer service and operations. Her career began at Vivo (Telefônica Brasil), where she gained experience in various customer-facing roles. After her tenure at Vivo, she joined EBANX, where she has continued to develop her skills in customer experience. Her work history reflects a consistent focus on enhancing customer interactions and operational effectiveness.