Brunno França
About Brunno França
Brunno França is a Customer Experience Assistant currently working at EBANX in Curitiba, Brazil. He has a background in telecommunications and customer service, with previous roles at Vivo and BTCC Conexão Cliente.
Current Role at EBANX
Brunno França serves as a Customer Experience Assistant at EBANX, a Brazilian fintech unicorn. He has been in this role since 2021, contributing to the company's mission of connecting Latin American consumers with global companies through payment solutions. His responsibilities likely include enhancing customer interactions and ensuring a positive experience for users of EBANX's services.
Previous Experience in Telecommunications
Prior to his role at EBANX, Brunno França worked in the telecommunications sector from 2018 to 2021. He began his career at BTCC Conexão Cliente as an Agente de Atendimento e Negócios I for two months in 2018. He then joined Vivo (Telefônica Brasil) as a Social Media Attendant - CX, where he focused on brand monitoring across various social media platforms for two years.
Educational Background
Brunno França has a diverse educational background. He studied at Drakon Escola de Aviação, where he achieved the Comissário de Voo certification in 2020 after 11 months of training. He also attended Universidade Anhembi Morumbi, completing a course in Gestão de Qualidade from 2021 to 2022.
Experience in Credit Collection
Brunno França has experience in both active and receptive credit collection. His roles involved negotiations and amicable agreements, showcasing his skills in customer service and conflict resolution. He worked as an Operador de Cobrança at Bellinati Perez for two months in 2018, further developing his expertise in this area.