Bruno Braga
About Bruno Braga
Bruno Braga is a Customer Experience Analyst Jr at EBANX, with a background in customer service roles across various sectors including finance and education. He has experience in content production and management, and holds a degree in Letras Português from Universidade Estadual de Montes Claros.
Current Role at EBANX
Bruno Braga currently serves as a Customer Experience Analyst Jr at EBANX, a position he has held since 2021. In this role, he focuses on enhancing customer interactions and ensuring satisfaction. His experience in this capacity builds on his previous role at EBANX as a Customer Experience Assistant, where he worked for two years, from 2019 to 2021. Bruno is based in Curitiba, Paraná, Brazil.
Previous Experience in Customer Service
Bruno Braga has a diverse background in customer service, having worked in various roles across multinational companies and financial startups. Before joining EBANX, he was employed at Grupo Bitcoin Banco, where he held two positions in 2019: Assistente de atendimento ao cliente and Analista de Produção de Conteúdo. His experience in customer service spans multiple sectors, including education and marketing.
Educational Background
Bruno Braga studied at Universidade Estadual de Montes Claros, where he pursued a degree in Letras Português. He completed his studies from 2010 to 2013, earning his Graduação. This educational foundation supports his expertise in producing and managing various types of texts, including academic and journalistic content.
Experience in Education Sector
Bruno has significant experience in the education sector, having worked at FASA - Faculdade Santo Agostinho in Montes Claros, Minas Gerais. His roles included Auxiliar de Ensino I from 2014 to 2016, Analista Pedagógico from 2016 to 2017, and Assistente Administrativo IV from 2017 to 2018. These positions contributed to his understanding of educational processes and customer interaction in an academic setting.
Professional Philosophy
Bruno Braga believes that empathy, combined with effective didactics, is essential for delivering the best customer experience. This philosophy informs his approach to customer service and guides his interactions with clients, aiming to foster positive relationships and enhance overall satisfaction.