Cleyton Muniz
About Cleyton Muniz
Cleyton Muniz is a Customer Operation Supervisor at EBANX, where he has worked since 2021. He holds degrees in Computer Science, Psychology, and Marketing from various universities in Brazil.
Current Role at EBANX
Cleyton Muniz serves as the Customer Operation Supervisor at EBANX, a position he has held since 2021. In this role, he oversees customer operations, ensuring efficient service delivery and support. His responsibilities include managing customer service teams and implementing operational strategies to enhance customer satisfaction. His tenure at EBANX reflects a commitment to improving customer experiences within the organization.
Previous Experience at EBANX
Before becoming the Customer Operation Supervisor, Cleyton Muniz worked at EBANX as a Customer Services Agent from 2017 to 2018 and later as a Customer Operation Analyst from 2018 to 2021. During his time as a Customer Services Agent, he provided direct support to customers, addressing inquiries and resolving issues. As a Customer Operation Analyst, he focused on analyzing customer service processes and identifying areas for improvement.
Educational Background
Cleyton Muniz has a diverse educational background. He studied Computer Science at Universidade Federal do Paraná from 2009 to 2011. He later pursued a degree in Psychology at Universidade Tuiuti do Paraná, completing his studies from 2015 to 2019. Additionally, he obtained a Superior de Tecnologia in Marketing from the same university, studying from 2012 to 2013. This combination of education provides him with a unique perspective in customer operations.
Work Experience Prior to EBANX
Cleyton Muniz has held several positions prior to his current role at EBANX. He worked as a Server at Hard Rock Cafe Curitiba in 2015 for seven months, where he gained experience in customer service. He also served as a Link Builder at Fastcom Internet Solutions from 2012 to 2013, and as an Analista Backoffice SAC at DBM Call Center from 2016 to 2017. These roles contributed to his skills in customer interaction and operational support.