Daise Cristine Costa
About Daise Cristine Costa
Daise Cristine Costa is a Customer Operation Analyst Jr with extensive experience in customer service across multiple channels. She has worked at Juno and EBANX since 2021 and has a background in training and quality from her previous role at Rentcars.com.
Work at EBANX
Daise Cristine Costa has been employed at EBANX as a Customer Operation Analyst Jr since 2021. In this role, she focuses on enhancing customer experiences and ensuring operational efficiency. Her position involves direct interaction with customers and managing inquiries through various channels. Daise's work contributes to the overall customer satisfaction and operational success of EBANX in Curitiba, Paraná, Brasil.
Current Role at Juno
In addition to her role at EBANX, Daise has been working at Juno as a Customer Operation Analyst since 2021. She has accumulated three years of experience in this position, where she is responsible for managing customer interactions and improving service quality. Daise's commitment to customer service excellence is evident in her promotion from customer service to the training and quality sector, emphasizing her focus on customer delight.
Previous Experience in Customer Service
Before her current roles, Daise worked at Contabilizei as an Analista de Negócios from 2018 to 2020. During this two-year period, she gained valuable experience in business analysis and customer service. Additionally, she served as an Auxiliar de Treinamento e Qualidade at Rentcars.com from 2014 to 2017, where she focused on training and quality assurance in customer service. This extensive background has equipped her with a diverse skill set in customer operations.
Education and Expertise
Daise studied at Universidade Estácio de Sá, where she focused on Administração e Negócios and achieved a degree in Gestão Financeira from 2020 to 2022. She also attended UniBrasil Centro Universitário, where she earned a Bacharelado in Administração de Empresas. Her educational background supports her roles in customer operations and business analysis, providing her with a solid foundation in management principles.
Language Proficiency
Daise possesses advanced knowledge of English and is actively working towards achieving fluency. This language proficiency enhances her ability to communicate effectively with a diverse customer base and contributes to her roles in customer service and operations.