Danielle Danielski
About Danielle Danielski
Danielle Danielski is a CX Content Analyst at EBANX, where she has worked since 2021. She has extensive experience in customer service and chatbot management, having previously held various roles at Rentcars.com and Vialaser Depilação.
Work at EBANX
Danielle Danielski has been employed at EBANX since 2021, where she serves as a CX Content Analyst. In this role, she is responsible for curating and writing user experience (UX) content for the EBANX help center page. Additionally, she has developed conversational flows and managed the performance analysis of the chatbot named Buddy. Danielle also integrated Netomi's cognitive engine with Zendesk to enhance the chatbot's functionality.
Previous Experience at Rentcars.com
Prior to her current position, Danielle worked at Rentcars.com in various roles from 2015 to 2019. She began as an Agente de turismo for two years, followed by a year as Assistente de relacionamento. In 2019, she transitioned to the role of Assistente de qualidade e treinamento for five months. She also served as a Chatbot Analyst and a Junior Training and Quality Analyst with a focus on chatbots during her time at the company.
Education and Expertise
Danielle studied Comunicação at Estácio from 2020 to 2022, achieving a degree in Comunicação Institucional. She is also pursuing a degree in Letras - Língua Inglesa e Literaturas de Língua Inglesa at Universidade Tecnológica Federal do Paraná, which she began in 2014. Her educational background supports her expertise in content analysis and user experience writing.
Background in Chatbot Development
Danielle has a background in chatbot development, having worked as an Analista de Chatbot at Vialaser Depilação for one month in 2021. Her experience includes developing conversational flows and analyzing chatbot performance, which she has applied in her current role at EBANX.