Darlene Jewell
About Darlene Jewell
Darlene Jewell is a Key Account Manager Senior Specialist at EBANX, with a strong background in customer success and account management. She previously held various roles at CardinalCommerce and Ethoca, and has received multiple awards for her performance in the industry.
Work at EBANX
Darlene Jewell has been employed at EBANX as a Key Account Manager Senior Specialist since 2022. In this role, she focuses on managing key client accounts and fostering strong relationships to drive business growth. Her experience in customer success and account management contributes to her effectiveness in this position.
Previous Experience at CardinalCommerce
Darlene Jewell held multiple positions at CardinalCommerce from 2013 to 2022. She served as the Director of Global Customer & Partnership Success for one year, overseeing customer relations and partnership strategies. Prior to that, she was the Senior Manager of Global Customer Success for three years, where she enhanced customer engagement. She also worked as an Enterprise Client Manager for two years, focusing on enterprise-level client needs.
Career Background
Before her tenure at CardinalCommerce, Darlene Jewell worked at Ethoca as an Account Manager for Strategic Partnerships from 2015 to 2018. She began her career at Human Arc as an Eligibility Enrollment Solutions Team Leader and Client Manager from 2010 to 2013. Her diverse background in customer success and account management spans over a decade.
Education and Expertise
Darlene Jewell studied at Youngstown State University, where she earned a Bachelor of Science in Business Administration with a focus on Marketing and Psychology from 1999 to 2003. Her educational background supports her expertise in customer relations and strategic partnerships.
Achievements and Recognition
Darlene Jewell received the Visa VIP award in 2020 and 2021, which recognizes the top 20% of performers in North America. She was also invited to participate in Visa’s Leadership Diversity Program. Additionally, she developed a Career Progression program for the Customer Service team, leading to ten promotions.