Emanuel Lucas Santos
About Emanuel Lucas Santos
Emanuel Lucas Santos is a Customer Experience Analyst PL at EBANX and a Consultor de Business Intelligence at ELS Analytics, with expertise in data visualization and analytics. He has developed various dashboards and spreadsheets that enhance operational efficiency and financial management.
Work at EBANX
Emanuel Lucas Santos has been employed at EBANX as a Customer Experience Analyst PL since 2021. In this role, he focuses on enhancing customer interactions and improving overall satisfaction. His tenure at EBANX has lasted for three years, during which he has contributed to various projects aimed at optimizing customer experience in the fintech sector. He operates out of Curitiba, Paraná, Brazil.
Current Role at ELS Analytics
Since 2020, Emanuel has worked at ELS Analytics as a Consultor de Business Intelligence. In this position, he applies his analytical skills to support business intelligence initiatives. His experience in data analysis and visualization has been instrumental in providing insights that drive decision-making processes within the organization.
Education and Expertise
Emanuel holds a Bacharelado em Administração from Faculdade Santíssimo Sacramento, where he studied Administração, Negócios e Marketing from 2016 to 2020. His academic background provides a solid foundation in business principles and marketing strategies. He also holds a Microsoft Office Specialist (MOS) certification in Excel, demonstrating advanced proficiency in Excel functionalities, and is certified in Fundamentals of SCRUM, indicating knowledge in agile methodologies.
Professional Background
Prior to his current roles, Emanuel worked at Rc Florestal as an Assistente Financeiro from 2020 to 2021. He also served as Assessor de Diretoria at Grupo CETASS Empreendimentos from 2018 to 2020. His experience in these positions involved financial assistance and administrative support, contributing to his overall expertise in business operations.
Data Visualization Projects
Emanuel has developed several data visualization projects that showcase his analytical capabilities. Notable projects include a dashboard for student distribution analysis, a logistics management dashboard, and a cash flow spreadsheet. These projects reflect his ability to manage and visualize complex data, contributing to informed decision-making in educational and logistical contexts.