Fidias Francisco Franchi Rocca
About Fidias Francisco Franchi Rocca
Fidias Francisco Franchi Rocca is a Technical Account Manager Specialist at EBANX, where he focuses on market expansions and payment method customizations. He has a background in digital operations and project management, with experience in enhancing merchant operations through automation and machine learning.
Current Role at EBANX
Fidias Francisco Franchi Rocca currently serves as a Technical Account Manager Specialist at EBANX, a position he has held since 2021. In this role, he develops projects focused on new market expansions and payment method customizations, which aim to enhance merchant operations. He is responsible for managing and resolving merchant-related incidents, ensuring effective communication and escalation processes. His work contributes to the overall efficiency and performance of merchant operations.
Previous Experience at EBANX
Prior to his current role, Fidias worked at EBANX as a Senior Technical Account Manager for nine months in 2020 and as a Business Operation Analyst PL from 2019 to 2020. In these positions, he managed technical projects for major retailers and streaming platforms, focusing on performance and growth. He collaborated with various teams, including Biz Ops and Fraud Prevention, to meet key performance indicators such as volume, chargeback rate, and approval rates.
Experience at Wipro Limited
Fidias worked at Wipro Limited from 2016 to 2019 in Digital Operations. During his three years there, he gained experience in operational processes and contributed to various projects. His role involved enhancing the efficiency of digital operations, which laid the groundwork for his subsequent positions in technical account management.
Educational Background
Fidias studied at Pontifícia Universidade Católica do Paraná, where he pursued a degree in Analysis and Development of Systems from 2021 to 2023. He also attended Pontifícia Universidade Católica do Rio Grande do Sul, completing a program in Professional, Emotional, and Technological Competencies for Times of Change in 2020. This educational background supports his technical expertise and operational capabilities.
Technical Skills and Projects
Fidias utilizes Machine Learning models to create real-time alerts that minimize impacts on merchant operations. He also develops automations to improve internal processes, reducing the need for human interaction and enhancing operational efficiency. His technical skills are integral to his role in managing projects and ensuring the smooth operation of merchant services.