Hannah Francis
About Hannah Francis
Hannah Francis serves as the Head of North America Merchant Success at EBANX, a position she has held since 2021. With a background in workforce solutions and business-to-business sales, she has developed expertise in strategic growth initiatives and operational efficiency.
Current Role at EBANX
Hannah Francis serves as the Head of North America Merchant Success at EBANX, a position she has held since 2021. In this role, she focuses on enhancing merchant success across North America, leveraging her expertise in partnership building and business-to-business sales. Her responsibilities include leading strategic growth initiatives for key accounts, ensuring operational efficiency, and driving process improvements. Based in the Greater Chicago Area, she has contributed to the company's expansion and success in the region.
Previous Experience at Apollo Education Group
Hannah Francis worked at Apollo Education Group for a total of four years, holding various positions related to workforce solutions. She began as an Executive in Workforce Solutions from 2013 to 2015, followed by her role as a National Advisor from 2011 to 2013. Additionally, she served as an Advisor in Workforce Solutions from 2010 to 2011. Her tenure at Apollo Education Group equipped her with skills in client management and workforce development.
Experience at Visa
Prior to her current role at EBANX, Hannah Francis was employed at Visa as an Enterprise Client Manager for Global Accounts from 2017 to 2021. In this capacity, she managed relationships with key clients and contributed to the growth of Visa's business in the Cleveland/Akron, Ohio area. Her experience at Visa further developed her skills in client engagement and strategic account management.
Education and Expertise
Hannah Francis earned a Bachelor of Arts degree in Scientific and Technological Communications from Michigan Technological University, where she studied from 2001 to 2006. Her educational background supports her professional expertise in communication and strategic growth initiatives. She actively seeks professional growth through competency skills-based knowledge and networking, enhancing her capabilities in leadership training and team engagement.
Skills and Professional Development
Hannah Francis possesses a strong skill set in operational efficiency and process improvement, particularly in the context of merchant success. Her background includes leadership training and development, focusing on team engagement. She is committed to continuous professional development, actively seeking opportunities to enhance her knowledge and skills in the industry.