Juliana Ferrer
About Juliana Ferrer
Juliana Ferrer is an Internal Communications Coordinator at EBANX, where she has worked since 2021. She has a diverse background in customer experience and internal communication, with previous roles at Contabilizei and MAPIE.
Work at EBANX
Juliana Ferrer currently serves as the Internal Communications Coordinator at EBANX, a position she has held since 2021. In this role, she is responsible for managing internal communication strategies and initiatives within the organization. Prior to her current position, she worked as a Senior Internal Communications Analyst at EBANX for 10 months in 2021 and as a Mid-Level Internal Communications Analyst from 2019 to 2021. Her experience at EBANX reflects her commitment to enhancing communication within the company.
Education and Expertise
Juliana Ferrer has a strong educational background in communication and tourism. She studied at Universidade Positivo, where she earned a Bachelor of Science in Tourism from 2007 to 2010. She furthered her education with a specialization in Branding at the same university from 2017 to 2018. Additionally, she completed a specialization in Integrated Digital Communication Management for Corporate Environments at Universidade de São Paulo from 2021 to 2023. This diverse educational foundation supports her expertise in internal communications.
Background
Juliana Ferrer has extensive experience in customer service and communication roles. She began her career as a Guest Service representative at Atlantica Hotels from 2008 to 2010. She then transitioned to MAPIE, where she worked as a Junior Consultant in Hospitality and Hotel Management for five years, followed by a role as a Consumption and Behavior Trends Analyst from 2013 to 2015. After her time at MAPIE, she joined Contabilizei, where she held various positions, including Customer Experience Coordinator and Internal Communications Coordinator.
Previous Roles at Contabilizei
At Contabilizei, Juliana Ferrer held multiple roles that contributed to her professional development. She worked as an Internal Communications Coordinator for five months in 2019 and as a Customer Experience Coordinator from 2017 to 2018. Additionally, she served as a Customer Service Analyst from 2015 to 2017. These positions allowed her to gain valuable experience in customer relations and internal communication, enhancing her skills in managing organizational communication.
Experience at MAPIE
Juliana Ferrer spent a significant portion of her career at MAPIE, where she held two key positions. From 2010 to 2015, she worked as a Junior Consultant in Hospitality and Hotel Management, followed by a role as a Consumption and Behavior Trends Analyst from 2013 to 2015. Her time at MAPIE provided her with insights into consumer behavior and trends, which are essential for effective communication strategies.