Letícia Wunderlich
About Letícia Wunderlich
Letícia Wunderlich is a Customer Operation Assistant at EBANX in Curitiba, Brazil, where she has worked since 2020. She has a background in advertising and is currently pursuing a postgraduate degree in User Experience Design.
Work at EBANX
Letícia Wunderlich has been employed at EBANX since 2020, serving as a Customer Experience Assistant. In this role, she focuses on enhancing customer satisfaction and streamlining operations. Her tenure at EBANX has lasted for four years, during which she has contributed to improving customer interactions and support processes. The company is based in Curitiba, Paraná, Brazil, where she continues to develop her skills in customer operations.
Previous Experience
Before joining EBANX, Letícia Wunderlich worked at Vivo (Telefônica Brasil) as a Social Media Attendant from 2017 to 2020. In this position, she managed customer inquiries and interactions through social media platforms. Additionally, she served as a Library Technical Assistant at Axial Aviation for 11 months in 2015 and completed an internship as an Editor Intern at Agência 110 from 2016 to 2017. These roles provided her with diverse experience in customer service and communication.
Education and Expertise
Letícia Wunderlich studied at Colégio da Polícia Militar do Paraná from 2008 to 2013. She then pursued a degree in Advertising at Universidade Federal do Paraná, completing her studies from 2014 to 2019. Currently, she is furthering her education by studying User Experience Design and Beyond at Pontifícia Universidade Católica do Rio Grande do Sul, where she is working towards a postgraduate degree since 2021. Her educational background supports her expertise in customer experience and communication.
Career Development
Letícia Wunderlich's career development reflects a commitment to enhancing her skills in customer operations and experience. Her progression from roles in social media and editing to her current position at EBANX illustrates her adaptability and focus on customer service. The ongoing postgraduate studies in User Experience Design further indicate her dedication to understanding user needs and improving customer interactions.