Monick Araujo
About Monick Araujo
Monick Araujo is a Customer Operations Assistant at EBANX, with a diverse professional background in customer service, insurance, and aviation. She combines her studies in psychology and technology to enhance her problem-solving skills.
Work at EBANX
Monick Araujo has been employed at EBANX as a Customer Operations Assistant since 2021. Her role involves supporting customer operations, leveraging her extensive background in customer service and operations. She has been with the company for three years, contributing to the efficiency and effectiveness of customer interactions.
Professional Experience
Monick Araujo has a diverse professional background, having worked in various roles across multiple industries. Prior to her current position at EBANX, she worked at GOL Linhas Aéreas as an Agente de Atendimento from 2019 to 2021, and at James Delivery as CX - Encantadora I from 2020 to 2021. Her experience also includes positions at Costa Crociere S.p.A. in Italy, where she served as an F&B Attendant, and various roles in the insurance sector, including positions at BB Seguros and SulAmérica.
Education and Expertise
Monick Araujo holds a Bacharelado in Psicologia from FAMATH - Faculdade Maria Thereza, completed in 2016. She has pursued further education with a Pós-graduação Lato Sensu in Psicologia Organizacional e do Trabalho and Diversidade Sexual e de Gênero from Descomplica, both achieved in 2022. Currently, she is studying Tecnologia em Análise e Desenvolvimento de Sistemas at UNINTER Centro Universitário Internacional, indicating her strong interest in technology and systems development.
Background
Monick Araujo has a multidisciplinary background that combines psychology with technology. Her work experience spans customer service, insurance analysis, and operations, reflecting her adaptability and diverse skill set. She has also gained international work experience in Italy, which adds to her global perspective in customer operations.
Customer Success and Operations Experience
Monick Araujo possesses significant experience in customer success and operations. Her career transitioned from roles in customer service to more specialized positions in customer operations. This progression highlights her ability to adapt and grow within the field, utilizing her background in psychology to enhance customer interactions and operational efficiency.