Paulo Henrique Dos Santos (He/Him)
About Paulo Henrique Dos Santos (He/Him)
Paulo Henrique Dos Santos is a Quality Analyst in Customer Experience at EBANX, where he has worked since 2020. He has extensive experience in event planning, marketing strategies, and team leadership, with a background in theater and design.
Current Role at EBANX
Paulo Henrique Dos Santos serves as a Quality Analyst PL Customer Experience at EBANX, a position he has held since 2020. In this role, he focuses on implementing and improving quality processes by utilizing customer feedback and engaging with international partners. His work aims to enhance the overall customer experience and ensure high standards of service delivery.
Previous Experience at EBANX
Prior to his current role, Paulo worked at EBANX as an Agente III de Customer Services from 2019 to 2020. During this time, he was responsible for customer service operations, contributing to the company's commitment to customer satisfaction. He also held the position of Analista de Customer Service at EBANX for one year, further solidifying his experience in customer relations.
Event Planning and Management Experience
Paulo has extensive experience in planning and managing social, business, and corporate events on both national and international levels. This expertise includes developing strategies for marketing and internal marketing, focusing on promotional content across various media platforms. His background in event management supports his capabilities in enhancing brand visibility and engagement.
Educational Background
Paulo studied at UNESPAR FAP Curitiba, where he earned a Licenciatura in Teatro from 2003 to 2006. He furthered his education by obtaining a specialization in Interdisciplinaridade nas Artes e Ensino das Artes from 2008 to 2010. More recently, he studied Design at Universidade do Extremo Sul Catarinense, achieving a specialization from 2021 to 2022. His educational background supports his diverse skill set in both the arts and marketing.
Leadership and Consultancy Roles
Throughout his career, Paulo has led teams in promoting and disseminating brands, products, or services, focusing on business growth through scaling and innovation. He has also provided consultancy for educational projects in distance learning, emphasizing pedagogical construction and the use of technical platforms. His leadership experience is complemented by his ability to direct and produce content for various media, including advertising and audiovisual projects.