Rafael Carlos Soto Mangueira
About Rafael Carlos Soto Mangueira
Rafael Carlos Soto Mangueira is a Customer Experience professional currently working at EBANX in Curitiba, Brazil. He has a diverse background in customer service and business analysis, with experience in various roles across multiple companies, including Contabilizei and Rocky Mountain Chocolate Factory.
Current Role at EBANX
Rafael Carlos Soto Mangueira currently holds the position of Customer Experience at EBANX, a role he has occupied since 2021. His work focuses on enhancing customer interactions and satisfaction within the company. Based in Curitiba, Paraná, Brazil, he has contributed to the organization's commitment to providing quality service to its clients.
Previous Experience
Before joining EBANX, Rafael worked in various roles that contributed to his expertise in customer service and support. He served as Assistente de Negócios III at Contabilizei from 2019 to 2020, and as Analista de Negócios Júnior from 2020 to 2021. Additionally, he held positions at OmniChat as Analista de Suporte N1 Pleno and at Aon as Assistente de Contas in 2021. His experience in the hospitality sector includes roles at Rocky Mountain Chocolate Factory and Starbucks in the United States.
Education and Expertise
Rafael is pursuing a degree in Publicidade at Universidade Positivo, expected to complete in 2024. His academic background complements his practical experience in customer service and business analysis. His education equips him with skills relevant to marketing and communication, enhancing his capabilities in customer experience roles.
International Experience
Rafael participated in an exchange program in the United States, where he gained valuable international work experience in the hospitality and food service industries. This experience has contributed to his strong communication skills and ability to interact with diverse groups of people, further enhancing his customer service proficiency.
Language Proficiency
Rafael is fluent in English, demonstrating strong communication skills in speaking, writing, and reading. This proficiency allows him to effectively engage with clients and colleagues in a global business environment, supporting his role in customer experience.