Vinicius Trapani
About Vinicius Trapani
Vinicius Trapani is a Merchant Operations Analyst with a strong academic background, graduating magna cum laude from EU University in Barcelona. He has extensive experience in strategic planning and customer service, having worked at notable organizations such as Telstra and the Royal Motor Yacht Club.
Work at EBANX
Vinicius Trapani has been employed at EBANX as a Merchant Operations Analyst since 2021. In this role, he focuses on optimizing merchant operations and enhancing the overall efficiency of processes. His work contributes to the company's mission of providing seamless payment solutions in Latin America.
Professional Experience
Prior to his current position, Trapani worked at Telstra as a Senior Project Analyst from 2020 to 2021 in Tasmania, Australia. He was involved in significant projects, including the development of a 'Priority Assistance' program aimed at improving service for elderly customers during the pandemic. Before Telstra, he served as a Strategic Planning Analyst at the Royal Motor Yacht Club in Sydney from 2017 to 2020.
Education and Expertise
Trapani graduated magna cum laude with a GPA of 3.8/4 from EU University in Barcelona. He studied Business Administration at Victoria University, earning a Bachelor of Business Administration (BBA) from 2017 to 2020. Additionally, he completed a Certificate in Business Administration at EU Business School from 2016 to 2017.
Background
Vinicius Trapani has a diverse professional background that includes entrepreneurship. He owned a restaurant, Casa da Empada, in Rio de Janeiro, Brazil, from 2012 to 2016. His international experience spans multiple countries, enhancing his adaptability and communication skills in Portuguese, English, and Spanish.
Achievements in Customer Service
During his tenure at Telstra, Trapani worked with a customer base of 19 million, focusing on process quality analysis and customer service. He participated in a digital transformation project aimed at improving service accessibility for elderly customers, who represent a significant portion of the customer base.