Willian Aust
About Willian Aust
Willian Aust is a customer experience supervisor at EBANX, where he has worked since 2022. He has extensive experience in customer service roles across various companies, including Juno and Opa! Pagamentos, and has a background in digital marketing.
Work at EBANX
Willian Aust currently holds the position of Supervisor de Experiência do Cliente I at EBANX, where he has worked since 2022. In this role, he supervises the N2 support team, which addresses complex customer issues. He also leads initiatives aimed at improving the company's Net Promoter Score (NPS), focusing on enhancing customer satisfaction and loyalty. Prior to his current position, he served as Analista de Experiência do Cliente Junior I at EBANX for three months in 2021.
Previous Experience
Before joining EBANX, Willian Aust gained experience in various customer experience roles. He worked at Juno as Assistente de Experiência do Cliente I from 2019 to 2020 and later as Analista de Experiência do Cliente Junior I for eight months in 2021. He also held the position of Assistente de Experiência do Cliente at Opa! Pagamentos from 2017 to 2019. Additionally, he worked at NZN as Assistente de Conteúdo from 2014 to 2016 and completed an internship at Secretaria de Estado da Cultura do Paraná in 2011.
Education and Expertise
Willian Aust studied at UNINTER Centro Universitário Internacional, where he focused on Marketing Digital from 2020 to 2022. His educational background supports his expertise in customer experience management and digital marketing strategies, which he applies in his current role at EBANX.
Social Media Management
In his role at EBANX, Willian Aust oversees the company's presence and customer interactions on various social media platforms. This responsibility includes managing customer feedback on Reclame Aqui, a well-known Brazilian consumer complaint website, ensuring that customer concerns are addressed effectively.