Mahmoud Hassan
About Mahmoud Hassan
Mahmoud Hassan serves as a Call Center Team Leader at Ecco Gulf, where he has worked since 2012. He began his career at Ecco Outsourcing as a call center agent from 2010 to 2012.
Work at ECCO Outsourcing
Mahmoud Hassan has been employed at ECCO Outsourcing since 2010. He began his career as a call center agent, where he gained foundational experience in customer service and communication. In 2012, he advanced to the position of call center team leader at ECCO Gulf. In this role, he oversees team operations, manages staff performance, and ensures service quality. His tenure at ECCO Outsourcing spans over 12 years, reflecting his commitment to the organization and the development of his professional skills.
Career Progression
Mahmoud Hassan's career at ECCO Outsourcing illustrates a clear progression from entry-level to leadership. He started as a call center agent, where he developed essential skills in customer interaction and problem-solving. After two years, he was promoted to call center team leader, a role that involves greater responsibility and leadership. This advancement demonstrates his ability to adapt and grow within the company, contributing to team success and operational efficiency.
Experience in Call Center Operations
With over a decade of experience in call center operations, Mahmoud Hassan has developed a strong understanding of customer service dynamics. His experience as a call center agent provided him with insights into customer needs and expectations. As a team leader, he applies this knowledge to train and guide his team, ensuring they meet performance targets and deliver high-quality service. His expertise in managing call center operations is a key asset to ECCO Gulf.