Rasha Magdy
About Rasha Magdy
Rasha Magdy is a Call Center Team Leader currently working at ECCO Outsourcing in Cairo, Egypt. With extensive experience in the call center industry, she has held various roles including team leader, supervisor, and administrator, and has a Bachelor's degree in Accounting from Cairo University.
Current Role at ECCO Outsourcing
Rasha Magdy currently serves as a Call Center Team Leader at ECCO Outsourcing, a position she has held since 2016. In this role, she leads a team focused on the Vodafone Egypt 888 account. Rasha is responsible for achieving organizational objectives through motivation and the implementation of action plans. Her leadership has contributed to the overall performance and efficiency of the call center operations.
Previous Experience in Call Center Management
Before joining ECCO Outsourcing, Rasha Magdy accumulated extensive experience in the call center industry. She worked at ETISAL International Group in various roles, including Call Center Representative from 2008 to 2010, Call Center Team Leader from 2010 to 2014, and Call Center Supervisor from 2014 to 2015. During her tenure, she managed a team of over sixty agents, focusing on compliance with performance standards and enhancing team productivity.
Education and Academic Background
Rasha Magdy studied at Cairo University, where she earned a Bachelor's degree in Accounting from 2001 to 2005. This educational background provided her with a solid foundation in financial principles, which she has applied throughout her career in the call center industry.
Skills in Performance Management
Rasha has demonstrated strong skills in performance management within the call center environment. She conducted statistical analysis for individual agents to provide targeted coaching, which improved adherence to the statement of work. Additionally, she developed process efficiencies aimed at enhancing call center quality and performance.