Eric Velez
About Eric Velez
Eric Velez is a Customer Success Manager with over 10 years of experience in SaaS and e-commerce software. He holds an Associate's degree in Information Technology from Katharine Gibbs School and has a background in technical support management.
Work at eCommerce Direct
Eric Velez has been employed at eCommerce Direct as a Customer Success Manager since 2017. In this role, he manages high-profile accounts and is responsible for providing innovative technology opportunities to clients. His focus includes automating interactions between various tools within technology, enhancing efficiency and client satisfaction. His tenure at eCommerce Direct spans over seven years, during which he has contributed to the company's customer success initiatives.
Education and Expertise
Eric Velez studied at Katharine Gibbs School, where he earned an Associate's degree in Information Technology from 1998 to 2000. This educational background laid the foundation for his career in technology and customer success. With over 10 years of experience in SaaS and e-commerce software, he possesses a strong understanding of the industry's dynamics and client needs.
Background in Technical Support Management
Before joining eCommerce Direct, Eric Velez worked at Order Management Systems as a Technical Support Manager from 2007 to 2016. His nine years in this role, based in the Fort Myers, Florida area, involved overseeing technical support operations and ensuring customer satisfaction. This experience equipped him with valuable skills in managing client relationships and addressing technical challenges.
Experience in SaaS and E-commerce Software
Eric Velez has accumulated over 10 years of experience specifically in the SaaS and e-commerce software sectors. His expertise includes understanding client requirements, implementing technology solutions, and enhancing operational efficiencies. This extensive experience positions him as a knowledgeable professional in the field, capable of driving customer success through innovative approaches.