Alex Pinto (Locke)
About Alex Pinto (Locke)
Alex Pinto is a Senior Customer Success Manager currently working at EcoOnline Global in Toronto, Ontario, Canada. With a background in customer success and client relations, Pinto has held various roles in the field since 2014, including positions at Opencare.com and Morneau Shepell.
Work at EcoOnline
Alex Pinto has been employed at EcoOnline Global as a Senior Customer Success Manager since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His experience in customer success enables him to effectively address client needs and foster long-term relationships. EcoOnline is known for its commitment to providing innovative solutions in environmental health and safety, and Pinto contributes to this mission through his customer-centric approach.
Previous Experience at Opencare.com
Prior to joining EcoOnline, Alex Pinto worked at Opencare.com as a Senior Customer Success Manager from 2021 to 2022. His responsibilities included managing client relationships and ensuring that customers received the maximum value from the platform. Pinto also held the position of Customer Success Manager at Opencare.com from 2019 to 2021, where he developed strategies to improve customer engagement and retention.
Career Background in Customer Success
Alex Pinto has a diverse background in customer success roles across various organizations. He worked at Statflo as a Customer Success Manager for six months in 2018, where he focused on client satisfaction and support. Additionally, he served as an Account Manager at Morneau Shepell from 2016 to 2018, and as a Client Relations Specialist from 2015 to 2016. His experience in these roles has equipped him with the skills necessary to excel in customer success management.
Education and Expertise
Alex Pinto earned a Bachelor of Arts (BA) in Psychology from Trent University, completing his studies from 2008 to 2012. This educational background provides him with a solid understanding of human behavior, which is beneficial in his customer success roles. His academic training complements his professional experience, allowing him to effectively engage with clients and understand their needs.
Early Career Experience
Before establishing himself in customer success, Alex Pinto gained experience as a Legal Assistant at Solace Women's Aid for four months in 2012. He also worked at lululemon athletica as an Educator for six months in 2013. These early roles contributed to his skills in communication and client interaction, laying the groundwork for his future career in customer success.