Edward Kennedy
About Edward Kennedy
Edward Kennedy is a Product Specialist at EcoOnline Global, where he has worked since 2021. He has over four years of experience in IT support roles and has held various positions in customer support and technical support across multiple organizations.
Work at EcoOnline
Edward Kennedy has been employed at EcoOnline Global as a Product Specialist since 2021. In this role, he utilizes his extensive experience in IT and product support to enhance the company's offerings. His responsibilities include collaborating with various teams to ensure that products meet customer needs and expectations. Edward's ability to communicate complex technical information clearly contributes to the effectiveness of his role.
Previous Employment Experience
Before joining EcoOnline, Edward Kennedy held several positions that contributed to his expertise in technical support and customer service. He worked at Engage EHS as a Customer Support Lead from 2019 to 2020 and as a Customer Support Specialist from 2018 to 2019. Additionally, he served as a Desktop Support Technician at iQmetrix and Compugen Inc. in the Vancouver area. His diverse roles have equipped him with strong interpersonal skills and the ability to manage conflict situations effectively.
Education and Expertise
Edward Kennedy earned a Bachelor's degree in Computer Networks and Systems Management from Limerick Institute of Technology, where he studied from 2008 to 2013. His education provided a solid foundation in IT principles, which he has applied throughout his career. With over four years of experience in IT deskside and project support roles, Edward has developed a strong skill set in technical support and customer relations.
Technical Skills and Communication
Edward possesses strong technical skills and is adept at communicating effectively with individuals at all levels of an organization. He ensures that complex technical information is conveyed in a clear and understandable manner to non-technical personnel. His ability to adapt quickly within a team and make high-importance decisions independently enhances his effectiveness in various roles.
Career Progression
Edward Kennedy's career has seen a steady progression through various roles in technical support and customer service. He began as a Computer Aide at Limerick Institute of Technology and has since taken on increasingly responsible positions, including Technical Support Operative and Desktop Support Engineer. His experience spans multiple organizations and locations, including Dublin, Ireland, and Vancouver, Canada.