Gillian Keane
About Gillian Keane
Gillian Keane is a Customer Account Manager at EcoOnline Global, where she has worked since 2019. With over ten years of experience in customer success and training, she focuses on promoting safe workplaces and is currently studying Occupational Safety and Health Technology.
Current Role at EcoOnline Global
Gillian Keane has been serving as a Customer Account Manager at EcoOnline Global since 2019. In this role, she focuses on helping organizations create safe workplaces. Her responsibilities include managing customer accounts and ensuring that clients receive the support they need to maintain safety standards. With over five years in this position, she has developed a strong understanding of customer success and training within the safety and health sector.
Previous Experience in Hospitality
Before her current role, Gillian worked at Limerick Strand Hotel as the Front Office Manager from 2017 to 2018. This position involved overseeing front office operations and ensuring guest satisfaction. Additionally, she served as a Reservations Supervisor at Kilmurry Lodge Hotel from 2005 to 2010, where she managed reservations and customer inquiries, contributing to her extensive background in customer service.
Experience as a Data Analyst
Gillian was employed as a Data Analyst at EcoOnline Global for eight months in 2019. In this role, she analyzed data to support decision-making processes and improve customer service outcomes. This experience provided her with valuable insights into data management and analytics, which she applies in her current position.
Educational Background and Certifications
Gillian is currently studying at Limerick Institute of Technology, focusing on Occupational Safety and Health Technology/Technician. She has been pursuing this education since 2021 and is working towards achieving the NISO Certificate in Safety, Health & Welfare at Work. Her educational background supports her professional focus on creating safe work environments.
Customer Service Experience
Gillian has over ten years of experience in customer success and training. Prior to her roles at EcoOnline Global, she worked as a Customer Service Representative at Arise Europe from 2011 to 2014. This experience has equipped her with the skills necessary to manage customer relationships effectively and enhance client satisfaction.