Kenneth Marcusson
About Kenneth Marcusson
Kenneth Marcusson serves as the Solutions Director for the Nordics at EcoOnline Global, where he oversees the customer journey and leads a team focused on various customer success functions. He has a background in Safety Management Systems and previously held the position of Customer Success Director in Norway for five years.
Current Role at EcoOnline
Kenneth Marcusson serves as the Solutions Director Nordics at EcoOnline Global, a position he has held since 2023. In this role, he oversees a team responsible for managing the entire customer journey. His responsibilities include Training, Support, Safety Data Sheet (SDS) Services, Regulatory Affairs, and Customer Sales. His focus is on ensuring that the team operates with a high level of competence and integrity.
Previous Experience at EcoOnline
Prior to his current role, Kenneth worked as the Customer Success Director Norway at EcoOnline Global from 2018 to 2023. During his five years in this position, he was instrumental in enhancing customer satisfaction and success within the organization. His expertise in Safety Management Systems played a vital role in his contributions to the company.
Education and Training
Kenneth studied at Næringsakademiet, where he focused on Markedsøkonom med Multimediadesign og Internet from 2000 to 2001. He also attended Malgomajskolan from 1986 to 1989. His educational background has equipped him with skills relevant to his roles in customer success and solutions management.
Professional Background
Kenneth has a background as a Key Account Manager, where he developed a strong track record in the computer software industry. His experience in this area has contributed to his understanding of customer needs and the importance of effective customer relationship management.
Goals for Customer Success Team
Kenneth aims to build a Customer Success Team that is both highly competent and operates with integrity and efficiency. His leadership focuses on fostering a culture that prioritizes customer needs and enhances the overall customer experience.