Michelle Lees
About Michelle Lees
Michelle Lees serves as the VP of Professional Services at EcoOnline Global, where she leads a team of 75 in customer onboarding and support. With previous roles at Alcumus and Carillion, she has extensive experience in operational management and a strong focus on digitisation.
Current Role at EcoOnline
Michelle Lees serves as the Vice President of Professional Services at EcoOnline Global, a position she has held since 2023. In this role, she leads a team of 75 colleagues dedicated to implementing, onboarding, and supporting the customer journey across five distinct products. Her leadership focuses on enhancing customer experiences and ensuring effective service delivery. Michelle manages a global customer base, with a notable presence in the UK and Europe, demonstrating her commitment to operational excellence and customer satisfaction.
Previous Experience at Alcumus
Prior to her current role, Michelle Lees worked at Alcumus as the Vice President of Software Operations from 2021 to 2023. During her tenure, she was responsible for overseeing software operations and enhancing business processes. Before this position, she held the role of Head of Business Improvement, Strategic Projects & Data Development at Alcumus from 2018 to 2021, where she focused on driving strategic initiatives and improving operational efficiencies.
Career at Carillion
Michelle Lees has extensive experience from her time at Carillion, where she held multiple roles. She began as a Recruitment Consultant at Barker Ross in 2007 before joining Carillion in 2009 as a Key Account Manager, serving for five years in the East Midlands. She then progressed to Senior Project Manager for Strategic Projects from 2014 to 2017, followed by a role as Head of Innovation from 2017 to 2018 in Wolverhampton. Her diverse roles at Carillion contributed to her expertise in project management and client relations.
Focus on Digitisation and Operational Efficiency
Throughout her career, Michelle Lees has maintained a strong focus on digitisation to optimize operational efficiencies and productivity. Her efforts in this area have been evident in her leadership roles, where she has implemented strategies that leverage technology to enhance service delivery and improve business processes. This focus on digitisation aligns with her commitment to driving innovation and improving customer experiences across the organizations she has worked with.