Stephanie Bonfield
About Stephanie Bonfield
Stephanie Bonfield is a Customer Success Manager currently employed at EcoOnline Global since 2020, after previously holding the same position at Alcumus for three years. She has extensive experience in customer success and configuration roles within the technology sector.
Work at EcoOnline
Stephanie Bonfield has been serving as a Customer Success Manager at EcoOnline Global since 2020. She operates in a hybrid work environment based in Stratford-upon-Avon, England. In her role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize EcoOnline's products and services.
Previous Experience at Alcumus
Prior to her current position, Stephanie Bonfield worked at Alcumus for a total of seven years. She began as a Configuration Team Leader from 2014 to 2016, where she managed configuration processes. Following this role, she served as Configuration and Support Manager from 2016 to 2020, overseeing support operations and ensuring client needs were met before transitioning to her role at EcoOnline.
Education and Expertise
Stephanie Bonfield completed her education at Evesham High School. Her academic background laid the foundation for her career in customer success and configuration management, equipping her with the skills necessary for her roles in both Alcumus and EcoOnline.
Career Progression
Stephanie Bonfield's career has shown a clear trajectory in customer success and management roles. Starting as a Configuration Team Leader, she advanced to Configuration and Support Manager, and then to Customer Success Manager at EcoOnline. This progression highlights her expertise in customer relations and operational management.