Alexandrine Borges
About Alexandrine Borges
Alexandrine Borges is the Customer Success Team Leader at EcoVadis, with a background in customer success management and project management in various international roles.
Current Role at EcoVadis
Alexandrine Borges is the Customer Success Team Leader at EcoVadis. She has been in this role since 2021, focusing on improving customer experience and engagement. In this position, she has successfully implemented a new customer onboarding process, reducing the onboarding time by 30%. She also developed a customer feedback loop, which significantly enhanced product features based on user input. Borges regularly organizes and leads training sessions for new hires in the Customer Success department, ensuring a smooth transition for new employees.
Previous Experience at EcoVadis
Before becoming the Customer Success Team Leader, Alexandrine Borges served as a Customer Success Manager at EcoVadis from 2017 to 2021 in the Paris Area, France. In this capacity, she led a team that achieved a 95% customer satisfaction rate. Borgess received internal recognition for her outstanding performance in customer retention and satisfaction. She also took an active role in mentoring junior team members, helping them to advance their careers within the company. Her collaborative efforts with the product development team helped to tailor solutions that met customer needs effectively.
Early Career in Hong Kong
Alexandrine Borges has an extensive background working in Hong Kong. She worked at ALTIOS International as a Consultant - Project Manager from 2015 to 2016 for 11 months. In this role, she gained valuable experience in project management and consultancy. Additionally, she held the position of Key Account Manager Assistant at Albatross Global Solutions for five months in 2014. These roles equipped her with a strong understanding of international business dynamics and client management.
Educational Background
Alexandrine Borges has a robust educational foundation in International Business and Corporate Social Responsibility. She earned her Master in Green Management, Energy, and Corporate Social Responsibility (MaGER) from Università Commerciale 'Luigi Bocconi' in 2017. Borges also completed an exchange year from 2012 to 2013 at The Hong Kong University of Science and Technology, focusing on expanding her global perspective. She holds a Bachelor of Science in International Business from Rouen Business School, completed between 2011 and 2015.
Mentorship and Industry Participation
Alexandrine Borges is dedicated to professional development and industry engagement. She has actively participated in various industry conferences and webinars representing EcoVadis, where she shared valuable insights on customer success strategies. Borges is also committed to mentoring junior team members, providing guidance and support to help them grow within the company. Her mentorship has been instrumental in fostering talent and driving team performance.