Ana Gaona Galiana
About Ana Gaona Galiana
Ana Gaona Galiana is the Regional Director for Customer Success in Northern Europe at EcoVadis and a Sustainable Procurement Ambassador at The Sustainable Procurement Pledge.
Title and Current Role
Ana Gaona Galiana serves as the Regional Director for Customer Success in Northern Europe at EcoVadis. In this role, she focuses on managing customer relationships and ensuring satisfaction across the European market. Her responsibilities include overseeing customer success teams and implementing strategies to enhance customer value and retention.
Education and Expertise
Ana obtained her Bachelor of Science (BSc) in International Management with Modern Languages from the University of Bath, where she studied from 2011 to 2015. She also earned a European Baccalaureate from Escuela Europea de Alicante, studying there from 2009 to 2011. Fluent in English, French, and Spanish, Ana has a solid foundation in digital marketing, account management, and customer success, making her well-equipped for her roles in the tech and sustainability sectors.
Professional Background
Ana has a diverse professional background with roles ranging from account management to customer success. She worked at NMPi in various capacities, starting as an Account Executive in 2016 and progressing to Senior Account Executive and Account Manager by 2019. She then joined AppsFlyer as a Customer Success Manager for six months in 2019 before moving to EcoVadis, where she held positions as Customer Success Manager and Customer Success Team Leader. In addition, Ana has experience in the public relations and financial sectors through an internship at HSBC in 2014 and a project coordination role at the Franco-British Chamber of Commerce & Industry.
Achievements in Customer Success
Throughout her career, Ana has demonstrated a capability to lead teams and manage client relationships. At EcoVadis, she advanced from Customer Success Manager to Customer Success Team Leader and now serves as the Regional Director for Customer Success - Northern Europe. Her tenure has been marked by overseeing customer success initiatives, managing regional teams, and implementing strategies designed to improve customer engagement and satisfaction.
Sustainability and Procurement
Ana is actively involved in promoting sustainable procurement practices. She serves as a Sustainable Procurement Ambassador at The Sustainable Procurement Pledge, advocating for responsible and ethical procurement standards. Her work in this area underlines her commitment to environmental and social governance, aligning with global sustainability goals.