Arnaud Thiriez
About Arnaud Thiriez
Arnaud Thiriez is the Customer Engagement Regional Manager SEU at EcoVadis, based in Barcelona, Catalonia, Spain. He has extensive experience in customer service and team leadership, having previously worked at Booking.com and other companies.
Current Position at EcoVadis
Arnaud Thiriez is currently working at EcoVadis as the Customer Engagement Regional Manager SEU. Based in Barcelona, Catalonia, Spain, he has been leading the Customer Engagement team since June 2021. At EcoVadis, Arnaud leverages his multilingual capabilities, being fluent in French, English, and Spanish, to manage a diverse team and client base effectively.
Previous Experience at Booking.com
Before joining EcoVadis, Arnaud Thiriez spent a significant portion of his career at Booking.com. He started as a Customer Care Executive in Lille, Hauts-de-France, France, from 2011 to 2013. He then advanced to Senior Customer Care Executive in Barcelona, Catalonia, Spain, from 2013 to 2015. Subsequently, he was promoted to CS Team Lead, a role he held from 2015 to 2021. During his tenure, he developed strong analytical and project management skills, focusing extensively on team leadership and performance management.
Educational Background
Arnaud Thiriez holds a diverse educational background. He completed a Bachelor’s degree in Marketing, Business Management, and Administration from ISEG, Superior European Institute, between 2003 and 2006. He then achieved a Diploma in Business Management from Dublin Business School in 2006. Arnaud also holds a Master’s degree in International Business from ISEG Lille, completed between 2006 and 2008. He studied Business & Leadership at Ivy Tech Community College in 2011, further enhancing his expertise in the field.
Early Career Roles
In the early stages of his career, Arnaud Thiriez held several key positions. From 2007 to 2008, he worked as an Export Manager at Dailytec in Villeneuve d'Ascq. Then, from 2009 to 2010, he served as a Commercial Manager at IONIS tutoring in Paris. These roles laid the groundwork for his later managerial positions, providing him with a broad understanding of commercial and export management.