Desirée Timo
About Desirée Timo
Desirée Timo is a Rated Customer Success Manager (Americas) at EcoVadis in Toronto, Ontario, Canada, with a background in law and extensive experience in customer service and policy analysis.
Title and Current Position
Desirée Timo is currently serving as a Rated Customer Success Manager (Americas) at EcoVadis. Her role is based in Toronto, Ontario, Canada and operates in a hybrid capacity. She focuses on ensuring customer satisfaction and fostering strong relationships with clients across the Americas.
Career at EcoVadis
Desirée Timo has held multiple positions at EcoVadis, reflecting her growth within the company. From 2022 to 2023, she worked as the Membership Customer Success Team Leader (Americas). Before that, she was a Membership Executive from 2021 to 2022 for six months. In these roles, she managed client relationships and contributed to the success of EcoVadis’ membership base.
Previous Job Roles
Before joining EcoVadis, Desirée Timo gained extensive experience in customer service and compliance. She worked as a Customer Service Specialist at Booking.com from 2019 to 2020 and as a Research Analyst at Steele Compliance Solutions, Inc. from 2019 to 2020. Earlier in her career, she held roles at Confederação Nacional da Indústria (CNI), including Policy and Industry Specialist from 2018 to 2019 and Policy and Industry Analyst from 2014 to 2018. She also worked as an Associate Lawyer at Alino e Roberto e Advogados from 2012 to 2014.
Educational Background
Desirée Timo holds a Bachelor of Laws (LLB) from Universidade de Brasília, where she studied from 2004 to 2009. Her legal education provided a foundation for her analytical and strategic thinking skills, which she later applied to her roles in customer success and industry policy.
Career Transition and Skills
Desirée Timo transitioned from a legal career to a strategic customer engagement role, marking a significant career shift. She emphasizes the importance of communication and understanding people's needs, skills that are essential in both legal and business contexts. She advocates for high-level service and strategic adjustments to better assist clients. Desirée is open to discussing business opportunities, learning, and mutual support with other professionals.