Fran Pistoia
About Fran Pistoia
Fran Pistoia is the Customer Success Coordinator - Americas at EcoVadis in Toronto, Ontario, Canada, with a diverse background in architecture, customer care, and user experience design.
Current Role and Responsibilities
Fran Pistoia is currently employed as a Customer Success Coordinator for EcoVadis in the Americas region, based in Toronto, Ontario, Canada. In this role, Fran focuses on advocating for customer needs and goals, ensuring that clients achieve financial success while maintaining a positive social impact. Responsibilities likely include managing client relationships, strategizing sustainable business growth, and promoting products with low environmental impact and high social impact.
Previous Experience in Higher Education
From 2021 to 2022, Fran Pistoia was a student at OCAD University in Toronto, Ontario, Canada. During this period, Fran completed a Micro-Certificate program in Introduction to User Interface (UI) and User Experience (UX) Design over 11 months. This education helped transition Fran's career from Architecture to User Experience (UX) and eventually to the field of Customer Success.
Experience in Architectural Sales
Between 2019 and 2021, Fran Pistoia worked at Henderson Resource Group as an Architectural Sales Representative in the Toronto, Canada Area. This role extended over 2 years and involved selling architectural products and services. Fran's background in architecture and design likely contributed to success in this position, helping bridge the gap between product offerings and client needs.
Early Career in Architecture
Fran Pistoia began their career in architecture, starting as an Intern Architect at PROJECT PLAN Soluções de Engenharia e Arquitetura in São Paulo from 2011 to 2013. Fran then worked as an Architect at Cafcalas Estudio from 2014 to 2017 and as an Architect & Designer at FP Architecture from 2017 to 2018 in the São Paulo Area, Brazil. These roles cumulatively spanned over six years, providing Fran with extensive experience in architectural design and project management.
Background in Customer Care
In addition to roles in architecture and sales, Fran Pistoia has significant experience in customer care. From 2018 to 2019, Fran served as a Customer Care Agent at Mere Hotel in Winnipeg, Manitoba, Canada. Additionally, Fran volunteered as an Art Gallery Assistant at the Plug In Institute of Contemporary Art in Winnipeg in 2018. These roles underscore Fran's commitment to customer advocacy and satisfaction.