Garance (红茜) Ullens (尤伦斯)

Garance (红茜) Ullens (尤伦斯)

Customer Success Manager @ EcoVadis

About Garance (红茜) Ullens (尤伦斯)

Garance (红茜) Ullens (尤伦斯) is a Customer Success Manager at EcoVadis in Paris, with a diverse background in marketing, equestrian expertise, and Traditional Chinese Medicine.

Current Role and Responsibilities at EcoVadis

Garance (红茜) Ullens currently holds the position of Customer Success Manager at EcoVadis in Paris. In this role, she is responsible for ensuring customer satisfaction and success by addressing client queries, implementing customer feedback, and maintaining strong client relationships. Her experience and skills help her support EcoVadis in achieving its sustainability goals by fostering positive interactions with its customer base.

Previous Experience at Hermès

Garance worked as an Equestrian Expert at Hermès from 2017 to 2019 in Beijing City, China. During her tenure, she utilized her in-depth knowledge of equestrian sports and luxury goods to represent Hermès in the equestrian community, contribute to brand image, and enhance customer experiences. Her role involved working closely with clients and promoting Hermès’ exclusive equestrian products.

Roles at Equuleus International Riding Club

Garance was employed at Equuleus International Riding Club in Beijing for several years where she held multiple positions. From 2016 to 2018, she served as a Marketing Executive, implementing marketing strategies to enhance the club's visibility and attract new members. Prior to this, she was an Event Executive from 2015 to 2016, organizing and managing equestrian events, which included coordinating logistics and ensuring successful event executions.

Educational Background and Expertise

Garance has a rich and diverse educational background spanning various fields. She studied Traditional Chinese Medicine and Chinese Herbology at Collège SFERE, achieving Training over five years. She also undertook comprehensive Yoga Therapy programs at Tina Nance Yoga Therapy (100-hour) and Zuna Yoga (200-hour). Additionally, she holds impressive academic credentials in business and art, including an International Business Master's degree from Hult International Business School and education at institutions like Stanford University, Sotheby's Institute of Art, and Solvay Brussels School.

Fluency in Mandarin and Chinese Studies

Garance is fluent in Mandarin, a skill honed through her studies in Chinese Studies at Peking University and Traditional Chinese Medicine at the China Academy of Chinese Medical Sciences. Her proficiency in Mandarin supports her professional roles, particularly in China-related positions. This linguistic capability, coupled with her comprehensive understanding of Chinese culture and medicine, enhances her abilities in various international roles.

International Experience and Roles

Garance has accumulated a wide range of international work experience. She held several roles including a Marketing Intern for Martell at Pernod Ricard in Shanghai for three months, an Action Project Student in Consulting Service at TECHO in Greater New York City Area for one month, and as Public Relations at Spirito Brussels for seven months. Her global exposure enriches her professional outlook, making her adept at handling varied cross-cultural scenarios.

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