Kirsty Donaldson
About Kirsty Donaldson
Kirsty Donaldson is the Director of Membership Customer Success at EcoVadis in Paris, with a strong background in customer engagement and success.
Company
Kirsty Donaldson is currently employed at EcoVadis, a company specializing in sustainability ratings for global supply chains. EcoVadis is based in Paris, Île-de-France, France. The company works with global organizations to assess their environmental, social, and ethical performances.
Title
Kirsty Donaldson serves as the Director of Membership Customer Success at EcoVadis. Her role involves overseeing customer success strategies and initiatives aimed at improving client retention and engagement.
Education and Expertise
Kirsty Donaldson holds a Master of Arts in French and Business & Management from the University of Glasgow, completed between 2010 and 2015. She is fluent in both French and English, which she uses to enhance her customer success strategies. Her academic background supports her proficiency in managing international client relationships and leading multi-lingual teams.
Background
Before her current role, Kirsty held various positions at EcoVadis. She was the Senior Manager of Membership Customer Success from 2021 to 2023, and the Customer Engagement Team Leader from 2019 to 2021. She also worked at onefinestay as a Senior Concierge Executive and Guest Services Executive, as well as at SANDEMANs NEW Europe Tours, Macs Adventure, Blueprint Media, Dreamstones, and Shell in various capacities.
Achievements
At EcoVadis, Kirsty Donaldson played a key role in developing customer success initiatives that improved client retention rates. She has mentored junior team members, contributing to the growth and development of the Membership Customer Success team. Her diverse professional background spans the travel, hospitality, media, and energy sectors.