Marcela Vincenzo Marchi
About Marcela Vincenzo Marchi
Marcela Vincenzo Marchi is a Customer Engagement Specialist at EcoVadis in Toronto, with extensive experience in customer service and corporate social responsibility.
Title
Marcela Vincenzo Marchi holds the position of Customer Engagement Specialist. In this role, Marcela is tasked with building and maintaining strong relationships with clients and facilitating effective communication between various stakeholders.
Current Position at EcoVadis
Marcela Vincenzo Marchi is currently employed as a Customer Engagement Specialist at EcoVadis in Toronto, Ontario, Canada. She collaborates with both internal and external stakeholders to exchange information and ensure smooth communication processes. Marcela captures and records insights to bridge any gaps between customer expectations and actual participation.
Past Roles in Customer Service
Marcela has held several roles in customer service throughout her career. From 2019 to 2020, she worked as a Customer Service Specialist at Booking.com in Toronto. Prior to that, from 2018 to 2019, she served as a Customer Service Supervisor at V2V.net in São Paulo. Additionally, Marcela was a Customer Success Manager at V2V.net from 2015 to 2018.
Experience in Corporate Social Responsibility
Marcela brings over five years of experience in the field of Corporate Social Responsibility (CSR). She worked at Banco Bradesco as a Corporate Social Responsibility Analyst from 2010 to 2015. Earlier in her career, Marcela gained experience as a Trainee in Socioenvironmental Responsibility Projects at APOENA Sustentável from 2009 to 2010.
Educational Background
Marcela Vincenzo Marchi completed her postgraduate studies in Events Administration and Organization at Senac Brasil from 2013 to 2014. She holds a degree in Business Administration, which she obtained from Universidade São Judas Tadeu between 2008 and 2011. Additionally, she has technical education in Business Administration from ETEC José Rocha Mendes, completed in 2007.
Language Proficiency
Marcela is fluent in three languages: English, Spanish, and Portuguese. This multilingual capability enhances her ability to engage with a diverse client base and work effectively in an international context.