Priscilla Sidero
About Priscilla Sidero
Priscilla Sidero is a Membership Executive at EcoVadis in Montreal, Quebec, Canada, with a background in customer success and service management at companies like Airbnb, Fairmont Hotels & Resorts, and Shangri-La Hotels and Resorts.
Current Role at EcoVadis
Priscilla Sidero is currently working as a Membership Executive at EcoVadis in Montreal, Quebec, Canada. In this role, she is responsible for managing member relationships and sustainability initiatives. Under her management, EcoVadis successfully implemented sustainability programs that achieved a 15% reduction in the company's carbon footprint.
Previous Experience at Airbnb
From 2020 to 2022, Priscilla Sidero served as a Customer Success Associate in Social Media at Airbnb in the Toronto, Canada Area. During her tenure, she developed and implemented a conflict resolution training program for the customer service teams. This program led to a significant 20% increase in customer satisfaction.
Professional Contribution at Fairmont Hotels & Resorts
At Fairmont Hotels & Resorts, where she worked from 2019 to 2020 as a Supervisor - Service Associate, Priscilla Sidero led a project that streamlined service operations, successfully reducing response times by 30%. Her role involved overseeing daily operations and improving customer service efficiency.
Leadership at Shangri-La Hotels and Resorts
Priscilla Sidero was a Team Lead - Service Associate at Shangri-La Hotels and Resorts in Toronto, Ontario, Canada from 2015 to 2018. She was recognized for her exceptional leadership and service by receiving the 'Employee of the Year' award. Her role primarily revolved around leading service operations and improving customer experience.
Role at Rogers Communications
Priscilla Sidero worked as a Production Coordinator at Rogers Communications from 2011 to 2016 in the Toronto, Canada Area. She played a key role in coordinating a major rebranding campaign for the company, significantly increasing brand engagement by 25%.
Educational Background
Priscilla Sidero earned her Bachelor's degree in Radio and Television from Ryerson University, where she studied from 2012 to 2017. The comprehensive curriculum equipped her with the communication and media skills necessary for her various roles in customer success and service management.