Santosh Prasad
About Santosh Prasad
Santosh Prasad is a CRM Analyst and Salesforce Administrator at EcoVadis in Toronto, Ontario, Canada, with over 10 years of experience in Information Technology.
Company
Santosh Prasad is currently employed at EcoVadis as a CRM Analyst and Salesforce Administrator in Toronto, Ontario, Canada. EcoVadis focuses on sustainability ratings for global supply chains, which aligns with his expertise in Salesforce and CRM systems.
Education and Expertise
Santosh Prasad studied Computer Science & Engineering at Padmanava College of Engineering, achieving a Bachelor of Technology (B.Tech.) degree from 2006 to 2010. He has over 10 years of experience in Information Technology, particularly specializing in Salesforce Administration and Analysis. His expertise spans Salesforce Sales Cloud, Service Cloud, Salesforce CPQ, Community Cloud, Marketing Cloud, and Pardot.
Professional Background
Prior to joining EcoVadis, Santosh Prasad worked at Goway Travel as a Salesforce Administrator from 2018 to 2021 in the Toronto, Canada area. Before this role, he served as a Salesforce/Veeva Consultant at Cognizant Technology Solutions from 2010 to 2018. Throughout his career, he has accumulated substantial experience in the Toronto, Canada area.
Roles and Responsibilities
In his current role, Santosh Prasad is responsible for designing and implementing Salesforce configuration changes, including setting up process builders, workflow rules, security setup, and validation rules. He develops and maintains integration between NPS survey platforms and Salesforce, handles Salesforce CPQ and Billing projects, and performs data updates and testing. Additionally, he manages day-to-day business activities like working on reports and dashboards, and handles change and enhancement requests as well as bug fixes.
Technical Skills
Santosh Prasad possesses administrative experience with Dell Boomi and ticketing tools such as Quality Center, Team Forge, BMC Remedy, and ServiceNow. His technical skills are integral to his role in managing Salesforce-related tasks and ensuring the smooth operation of various business processes within organizations.