Valeria Tristano
About Valeria Tristano
Valeria Tristano is the Customer Rating Experience Team Leader at EcoVadis, based in Veneto, Italy, where she has been leading the team since April 2019.
Company
Valeria Tristano currently works at EcoVadis, a company that provides sustainability ratings, as a Customer Rating Experience Team Leader. She works remotely from Veneto, Italy. Since joining EcoVadis in April 2019, she has been responsible for heading the Customer Rating Experience team, setting performance goals, and ensuring the alignment of team objectives with the company's broader mission.
Title
Valeria Tristano holds the title of Customer Rating Experience Team Leader at EcoVadis. In this role, she plays a critical part in analyzing customer feedback, identifying areas for improvement, and enhancing overall customer satisfaction. She collaborates globally with rated companies to find opportunities for growth and ensures her team is well-coached in aspects of customer engagement and sustainability ratings.
Education and Expertise
Valeria completed her education at the Università degli Studi di Padova, where she obtained a Bachelor’s degree in Political Science with a focus on International Relations and Human Rights from 2012 to 2015, followed by a Master’s degree in Human Rights and Multi-level Governance from 2016 to 2018. She furthered her qualifications by studying Corporate Circular Responsibility at Job Farm from 2022 to 2023, earning an Attestato di Competenza. Additionally, she participated in a workshop on 'Human Rights Reporting: the Ukrainian Crisis' during an internship at the Università degli Studi di Padova.
Background
Before joining EcoVadis, Valeria worked as an In-kind Support at the OSCE for one month in 2017 at the COeSPU in Vicenza. Her background in human rights, international relations, and governance, combined with her practical experience in customer rating and sustainability, provides a robust foundation for her current role at EcoVadis.
Achievements
Valeria has been responsible for defining performance goals and objectives for the Customer Rating Experience team at EcoVadis. She has successfully analyzed customer feedback and data to identify areas for growth, while also proactively collaborating with rated companies globally. Her efforts have contributed significantly to developing and executing strategies that enhance customer satisfaction.